Privacy Policy

Effective: 6/18/2025

Your privacy is important to us. This Privacy Policy explains how personal information is collected, used, and protected when you interact with our digital services, including this website and our official mobile application.

1. Information We Collect

We may collect information such as:

Your name, contact details, and descriptions of issues you submit
Location data (if you enable it on your device)
Photos or attachments you upload
General device and browser information (e.g., operating system, screen resolution)

2. How We Use Your Information

The information you provide may be used to:

Respond to service requests
Communicate updates related to those requests
Improve the performance and usability of our services
Fulfill legal and operational requirements

We do not sell your personal data.

3. Mobile App Information – SeeClickFix by CivicPlus

This Privacy Policy applies to the West Baton Rouge Parish mobile app, developed using SeeClickFix, a platform provided by CivicPlus.

When using the app, you may choose to provide:

Your location, to help identify the issue's location
Contact details (name, email) if you want to receive updates
Photos or descriptions of the issue you’re reporting
Device information (e.g., app version, operating system)

This information is used to help manage and respond to service requests. Depending on your submission settings, some information may be visible to the public.

For more information, please review the CivicPlus Privacy Policy.

4. Data Protection

Reasonable safeguards are in place to help protect the information you share. While no system can guarantee absolute security, we are committed to maintaining appropriate measures to protect your data.

5. Public Records

Information submitted through our services may be considered public record and subject to disclosure under applicable law.

6. Your Choices

You may:

Submit requests anonymously
Limit what personal information you share
Disable location sharing through your mobile device settings

7. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, they will be posted to this page with a revised effective date.